Episode One: Planning a New BSM Installation
Business Service Management (Illusion or Reality?)
Never Assume Anything when planning for implementation of BSM software and tools.
Best Practice includes rigorous process research with a ‘beginners mind’, then clarifying intent, and (quite often) re-stating goals.
Intrepid [...]
Tags: Application Management·application performance management·BEM/SIM·Best Practices and Solutions·BMC Software·BSM·BSM evolution·BSM implementation anxiety·Business Service Management·Business Services Management Implementation·Business Services Support·Consolidated infrastructure·Core ITIL·Enterprise Systems Management·Entry into Business Services Management·Event Management·Impact Management·infrastructure management·IT efficiency·IT operations·IT Service Management·Network management·Performance Management·Predictive Intelligence·Problem Isolation·quality of experience·Resource Planning·Scheduling and Workload Management·Service Decomposition·Service Impact Management·Service Optimization·slow application response time event·User Experience Management·User Experience Monitoring
Dave Karthauser is a Senior Consultant with Advantis Management Solutions.
Dave has over 30 years of IT experience and for the past 15 years+ has been working with BMC Business Service Management and Enterprise System Management products. His IT career began with IBM in 1976, and has spanned three decades of experience as Consultant, IT Management and Senior Consultant working with and implementing BMC products.
His [...]
Tags: Application Management·application performance management·Automated Business/IT Service Management·BEM/SIM·BSM·BSM evolution·Business Service Management·Consolidated infrastructure·Event Management·Impact Management·infrastructure management·IT efficiency·IT operations·Network management·Problem Isolation·quality of experience·Service Impact Management·User Experience Management·User Experience Monitoring