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	<title>Adventures in Business Service Management &#187; Automated Business/IT Service Management</title>
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	<description>Entering &#38; Implementing Business Service Management</description>
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		<title>About</title>
		<link>http://www.adventuresinbsm.com/about/</link>
		<comments>http://www.adventuresinbsm.com/about/#comments</comments>
		<pubDate>Sat, 04 Apr 2009 02:32:54 +0000</pubDate>
		<dc:creator>Dave</dc:creator>
				<category><![CDATA[Introduction]]></category>
		<category><![CDATA[Application Management]]></category>
		<category><![CDATA[application performance management]]></category>
		<category><![CDATA[Automated Business/IT Service Management]]></category>
		<category><![CDATA[BEM/SIM]]></category>
		<category><![CDATA[BSM]]></category>
		<category><![CDATA[BSM evolution]]></category>
		<category><![CDATA[Business Service Management]]></category>
		<category><![CDATA[Consolidated infrastructure]]></category>
		<category><![CDATA[Event Management]]></category>
		<category><![CDATA[Impact Management]]></category>
		<category><![CDATA[infrastructure management]]></category>
		<category><![CDATA[IT efficiency]]></category>
		<category><![CDATA[IT operations]]></category>
		<category><![CDATA[Network management]]></category>
		<category><![CDATA[Problem Isolation]]></category>
		<category><![CDATA[quality of experience]]></category>
		<category><![CDATA[Service Impact Management]]></category>
		<category><![CDATA[User Experience Management]]></category>
		<category><![CDATA[User Experience Monitoring]]></category>

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		<description><![CDATA[Dave Karthauser is a Senior Consultant with Advantis Management Solutions.

Dave has over 30 years of IT experience and for the past 15 years+ has been working with BMC Business Service Management and Enterprise System Management products. His IT career began with IBM in 1976, and has spanned three decades of experience as Consultant, IT Management and Senior Consultant working with and implementing BMC products.
His [...]]]></description>
			<content:encoded><![CDATA[<h3>Dave Karthauser is a Senior Consultant with Advantis Management Solutions.<a href="http://www.advantisms.com/"><br />
</a></h3>
<p>Dave has over 30 years of IT experience and for the past 15 years+ has been working with BMC Business Service Management and Enterprise System Management products. His IT career began with IBM in 1976, and has spanned three decades of experience as Consultant, IT Management and Senior Consultant working with and implementing BMC products.</p>
<p>His expertise includes Business Service Management, Enterprise Systems &amp; Network Management, Project Management, Technology Solution Development and Deployment, Enterprise Business Integration, and Architecture &amp; Infrastructure.</p>
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<p>As a Senior Consultant with <a href="http://www.advantisms.com/">Advantis Management Solutions</a>, Dave has worked on over 100 successful large scale systems management projects with more than 75 different clients; including multi-national corporations requiring international data center management. Many projects are new users and involve varying levels of &#8216;from the ground up&#8217; implementations. This includes successful user interface, &#8217;big picture&#8217; workflow analysis and the novice user effective understanding of the power/possibilities of the new software. Upgrades/expansions also have their own set of unique challenges that Dave adventurously and successfully implements.</p>
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<p>BMC Technology specialization areas include PATROL Enterprise Manager, BMC Impact Manager, BMC Service Impact Manager, BMC Foundation and Topology Discovery, PATROL 7, PATROL Express, AlarmPoint, and custom integration development.</p>
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<p><strong>Further Adventures in Service, Event and Impact Management</strong><!--[if gte mso 10]> <mce :style>< !   /* Style Definitions */  table.MsoNormalTable 	{mso-style-name:"Table Normal"; 	mso-tstyle-rowband-size:0; 	mso-tstyle-colband-size:0; 	mso-style-noshow:yes; 	mso-style-parent:""; 	mso-padding-alt:0in 5.4pt 0in 5.4pt; 	mso-para-margin:0in; 	mso-para-margin-bottom:.0001pt; 	mso-pagination:widow-orphan; 	font-size:10.0pt; 	font-family:"Times New Roman"; 	mso-ansi-language:#0400; 	mso-fareast-language:#0400; 	mso-bidi-language:#0400;} --> <!--[endif]--></p>
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<p>For a leading retailer &#8211; Implemented BMC Impact and Service Impact Manager, AlarmPoint, and BMC Foundation Discovery products. Developed Service Modeling mythologies and conducted workshops.</p>
<p>For a leading accounting firm &#8211; Implemented BMC Impact Manager and integrated it with BMC Topology Discovery to provide intelligent and complex impact correlation and root cause determination.</p>
<p>For a international financial institution &#8211; Implemented BMC Impact Manager and integrated all currently existing in-house developed monitoring systems. Additionally implemented an event registration system to provide enhanced, intelligent, and integrated trouble ticketing and notification with Remedy and AlarmPoint.</p>
<p>For a major credit union &#8211; Created custom scripts for AlarmPoint to provide flexible, enhanced, and diverse source notifications for all employees as well as the support staff.</p>
<p>For a leading telecommunications company &#8211; Developed an Enterprise Management Solution to monitor over 100,000 devices in many diverse platforms including mainframes, distributes systems, and network components.</p>
<p>For an international petroleum company &#8211; Developed an integrated world-wide Enterprise Management System. In addition to monitoring availability, performance and response time events from remote monitors are collected and used to populate a reporting database.</p>
<p>For several major IT outsourcer &#8211; Implemented a comprehensive Enterprise Solution that managed extremely diverse multi-customer environments.</p>
<p>For a major computer manufacturer &#8211; Developed a systems monitoring product to monitor their customer&#8217;s systems as an extra cost service.</p>
<p>For a leading mortgage company &#8211; Created a service model based Enterprise Management System that monitors response time and availability in over 300 branch locations.</p>
<p><strong><span style="font-family: Arial; color: #666699; font-size: x-small;"><span style="font-family: Arial; color: #666699; font-size: 10pt; font-weight: bold;">Dave  Karthauser</span></span></strong><span style="font-family: Arial; color: #333399; font-size: x-small;"><span style="font-family: Arial; color: #333399; font-size: 10pt;"> |</span></span><span style="font-family: Arial; color: navy; font-size: x-small;"><span style="font-family: Arial; color: navy; font-size: 10pt;"> Senior  Consultant</span></span><span style="font-family: Arial; color: #333399; font-size: x-small;"><span style="font-family: Arial; color: #333399; font-size: 10pt;">|</span></span><span style="font-family: Arial; color: navy; font-size: x-small;"><span style="font-family: Arial; color: navy; font-size: 10pt;"> <span class="spelle">Advantis</span> Management Solutions, Inc</span></span></p>
<p><span style="font-family: Arial; color: navy; font-size: x-small;"><span style="font-family: Arial; color: navy; font-size: 10pt;"><a href="mailto:dkarthauser@advantisms.com" target="_blank"><span style="color: navy;"><span style="color: navy;">dkarthauser@advantisms.com</span></span></a></span></span></mce></p>



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